FAQ for Brands & Wholesalers

Q: What is Elite Reformer?
A: Elite Reformer is an online store that specialises in offering a carefully curated collection of high-quality Pilates and wellness equipment. We collaborate with local brands and wholesalers to meet the demand of customers across Australia seeking top-notch Pilates & wellness equipment for at-home or studio use.

Q: How will you market Elite Reformer?
A: Our marketing strategy involves a comprehensive approach. We use both paid and organic traffic through platforms like Google, Meta, and Bing ads. Additionally, we use retargeting strategies, and focus on building a dedicated customer email list. Our solid SEO plan is set to increase organic traffic steadily over time.

Q: How does Elite Reformer's business model work?
A: We operate on a direct-to-customer basis. We handle everything from marketing and advertising to customer service. Upon making a sale, we place an order with you, pay for the products upfront, and have them shipped directly from your warehouse to the customer.

Q: Why should I work with Elite Reformer?
A: Partnering with us opens up a range of opportunities. We can introduce your products to new customers, provide a steady stream of reliable sales and cash flow, increase the market share of your products, and serve as a channel to move excess or discontinued stock. We pay for every order upfront, ensuring a dependable and long-term partnership.

Q: Everything sounds great! How do I get started with Elite Reformer?
A: Getting started is easy. Simply provide us with your wholesale price and RRP list (including delivery costs), product images, and any relevant details such as measurements. We're ready to take the next steps with you.

Q: Your website mentions a 30-day money-back guarantee. What if our business doesn't offer that?
A: No problem. Let us know your specific return/refund policy, and we'll include a disclaimer against your products. Alternatively, if you offer a longer warranty or guarantee, please inform us so that we can highlight this information in our product listings.

Q: Do I need to sell my entire collection of products, or can I start with a smaller collection?
A: You have the flexibility to start with the products you prefer. We can continue working together, and you can decide to expand your offerings through Elite Reformer in the future.

Q: Will I be locked into selling products through Elite Reformer for a fixed time?
A: While we aim for a long-term partnership, if you ever wish to stop selling your products through Elite Reformer, just let us know. We will promptly remove all your products from our store within 5 business days.

Q: What if I'm concerned about offering free shipping for my products through Elite Reformer?
A: We understand that some suppliers may have reservations about offering free shipping, especially if they typically rely on individual freight quotes for each order. If offering free shipping directly from your warehouse poses a challenge, we're more than willing to handle the freight logistics from your location. We recognise that each supplier is unique, and we're committed to working with you on a case-by-case basis to find a solution that aligns with your needs and preferences. If you have any specific concerns or requirements regarding delivery, please don't hesitate to discuss them with us.

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If you have any other questions or enquiries, please contact us at hello@elitereformer.com.au or call 0370448238.