• Warranty only applies to the original purchaser from where the purchase was made from Elite Reformer only and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warrantees commence on the date of purchase.
• After determining whether there are manufacturer faults or damages to the product, the manufacturer (Lifespan Fitness) will determine, in its discretion, the reasonable call to action method to remedy the issues. For most issues, parts can be easily changed over, and for these issues, the manufacturer will send through the relevant part to fit on. In the unlikely event of a major fault, and we will request the item back for repairs or replacement, which is at the manufacturer's discretion at the time of assessment.
• The manufacturer reserves the right to replace the relevant part with the same or equivalent Product or part, rather than repair or replace it. If a replacement is provided, the manufacturer will determine, in its discretion, the closest product within the then current range of products offered by the manufacturer with which to replace the faulty or damaged product. The replacement product may differ with the replaced product in size and specifications, at the reasonable election of the manufacturer. They may replace parts with refurbished parts.
• We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and the manufacturer accepts no liability for any damage that may occur in transit.
• Where the manufacturer authorises warranty service of a product, depending on the issue, they may organise for their authorised courier to pick up the product (when safely and securely packaged for transport) during business hours between 9am to 5pm, Monday to Friday and deliver it to the appropriate repair centre. For smaller products, we may supply a pre-paid postage label for the product to be returned via our chosen carrier to be delivered to the appropriate repair centre. This may include dropping off at a courier’s depot or local post office (for Australia Post Reply Paid return labels).
• Proof or purchase (invoice or paid order confirmation) must be provided when requesting warranty repair or replacements.
• In order to assess damages or faults, photographic evidence must be submitted to support@elitereformer.com.au for review, before the product can be repaired or replaced in accordance with these terms.
• The manufacturer guarantee long-term high performance from their fitness range for products used in home and domestic environments.
• Commercial Warranty terms are provided by the manufacturer's IndustryPass team and will be determined based on the type of purchase and usage. Please consult Elite Reformer at support@elitereformer.com.au for commercial warranty terms and conditions.
• Our warranty period only covers parts replacement and does not include call-outs which will be separately charged. Please note that in some areas, call outs may not be available. Additional labour charges may apply for any additional work performed on-site.

Warranty exclusions

Without limiting any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law, this warranty will not apply to:

• Any product used for commercial or rental purposes;
• Any product supplied outside of Australia;
• Any product stored or used outdoors;
• Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms
• Any defects caused by abuse or theft of the product or in the case of electrical products, is due to surges in the electrical power to which the product is connected;
• Any defects caused by faulty or defected power cables;
• Any product that is incorrectly installed or set up;
• Ordinary wear and tear of the product; Wear and tear on components such as paint & finish and maintenance based parts (such as drive belts & chains, treadmill belts, motor brushes, resistance pads on friction based tension systems, foot plates, etc)
• Damage caused due to negligent or faulty use, improper maintenance, storage or handling by the user.
• Any adaptation or changes to the product which are not in accordance with the user manual supplied with the product.
• Damage resulting from:
  • Incorrect adjustments to the equipment;
  • Transportation (excludes transit damage when dispatched from an authorised Lifespan Fitness seller)
  • Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
  • Alteration, modification, defective installation;
  • Unauthorised repairs, alterations or modifications from an unauthorised third party.
  • Any power supply fault in ancillary equipment used with the product;
  • Pests, mice, cockroaches or other insects;
  • Entry of foreign matter into the product including liquid, moisture or dirt; and
  • Salt build-up or rust corrosion.